Terms and Conditions

Terms and Conditions:

 

Payments –

Bags by Jane uses Paypal to ensure secure payments.

I can also send Paypal invoices to you on orders taken via Facebook, Telephone or Email if you prefer.

 

Customised Orders

Full payment is required before a commission can be undertaken.

 

Postage and Delivery

Postage is payable and will be added to your order at time of purchase.

I use Royal Mail Second Class signed for and will always obtain a proof of postage.  Other methods of postage can be used for more urgent deliveries at an additional cost.

Orders will be dispatched within 3-5 working days.

 

Packaging –

All items will be packaged in clean and suitable packaging, depending on the item.

 

Returns –

If you are not happy with your purchase then please contact me within 14 days of your order being sent.  I will arrange a refund (less postage) or exchange (less postage) provided the returned item has been received back in a clean and sale-able condition and that there is no sign of usage or wear and tear.

 

Buyers are responsible for any return postage costs.

Returns address

20 Overton Drive
Thame
Oxfordshire
OX9 3YJ

 

Commission Returns

Items that have been made on a commission basis are non-refundable/ non-exchangeable and non-returnable.

 

Feedback –

I am always keen to get your feedback on items purchased and if it brought some happiness to the recipient.

 

Please take a moment to get in touch with your feedback.

 

 

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